Política de reembolso

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@highendno1.com If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@highendno1.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods. Return Item based on size mistake are not acceptable. Each product comes with size measurements so we can help you choose your best fit. For manual paving measurement, there maybe 1-3 cm error due to different measurements methods. Please confirm the size before purchasing and get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Let customers speak for us

Let customers speak for us

245 reviews
96%
(236)
3%
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Almost perfect

The logos on the front align perfectly but not on the side.

S
1250
S.
Great

Very good quality and warm.
Just like the photos.

Nice Jacket 🤩

Love it

Purse is beautiful, I love it

Great product love it

Hey I m impressed with quality of work and service

I got approval from passed Byers

I was in harrods and saw the real thing and was pleasantly surprised with my copy matching up